Διαχείριση αιτημάτων καταναλωτών και υλοποίηση πλάνων ενεργειών προώθησης και προβολής
Call Center & Direct Mailing Services for TENA & Libero
SUI‘s mandate
- Exclusive handling of all customer inquiries
- Development of new marketing services and business channels
Implementation
- Development of a dedicated call center with exclusive sales representatives.
- Development of the Microsoft CRM platform for order taking and inquiries handling.
- Database verification & development of qualitative reporting tools that identify market shares and consumer trends
- Outbound calls service for database verification, order taking and market surveys
- Management of all web shop orders.
- Sales and order handling services. Pharmacies channel network and consumers.
- Direct Mailing actions with coupons and samples to targeted users based on buying and product criteria
- On site event implementation.
- Development of loyalty card program.
Success story
- Database handling of 80.000 active b2c and b2b contacts.
- Increase traffic by 10% on all e-shop sales, through promotions and targeted sales calls.
- Successful implementation of market surveys and development of business partnerships in the pharmaceutical sector.
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