TENA & LIBERO Customer Service

Διαχείριση αιτημάτων καταναλωτών και υλοποίηση πλάνων ενεργειών προώθησης και προβολής

Call Center & Direct Mailing Services for TENA & Libero

SUI‘s mandate

  • Exclusive handling of all customer inquiries
  • Development of new marketing services and business channels


  • Development of a dedicated call center with exclusive sales representatives.
  • Development of the Microsoft CRM platform for order taking and inquiries handling.
  • Database verification & development of qualitative reporting tools that identify market shares and consumer trends
  • Outbound calls service for database verification, order taking and market surveys
  • Management of all web shop orders.
  • Sales and order handling services. Pharmacies channel network and consumers.
    • Direct Mailing actions with coupons and samples to targeted users based on buying and product criteria
    • On site event implementation.
    • Development of loyalty card program.

Success story

  • Database handling of 80.000 active b2c and b2b contacts.
  • Increase traffic by 10% on all e-shop sales, through promotions and targeted sales calls.
  • Successful implementation of market surveys and development of business partnerships in the pharmaceutical sector.

Posted on

September 17, 2015